Terms of Service

By registering in the portal or using the service you accept these terms. Service-level commitments (availability, compensation, backups) are set out in the separate SLA, which forms an integral part of these terms.

1. Definitions

• Provider — jezahost, the party providing the service.
• Customer — the individual or legal entity holding an account in the portal.
• Service — a virtual server (VM) and its add-ons: disks, static IP addresses, backups, network rules.
• Portal — the control panel at cloud.jezahost.com.
• Period — the billing period: one month or one year.

2. Account

• Information provided at registration must be accurate and current. Notices (invoices, maintenance, critical incidents) are sent to that e-mail.
• Protecting account credentials is the customer's responsibility. All actions performed under the account are deemed to be the customer's actions.
• One customer may order several services; each is managed and billed separately.
• The provider may refuse registration or close an account (false data, previous violations, suspicion of payment fraud).

3. Ordering and activation

• The service is provisioned automatically after payment is confirmed.
• For bank transfers, the service is activated once the payment is confirmed as received.
• Access credentials generated during provisioning are shown once; safeguarding them is the customer's responsibility.

4. Prices and payment

• Prices are as displayed in the portal and are final; the provider is not a VAT payer.
• Invoices are issued 7 days before the end of the period.
• The yearly period carries a 15% discount, granted in exchange for a one-year commitment (see §5).
• If the account holds credit, invoices are paid from it automatically.
• The customer may change the billing period (monthly ↔ yearly) in the portal. The change applies to the next invoice to be paid; the period already paid for is not affected.

5. Term, suspension and termination

• Cancellation takes effect at the end of the period. The service runs until the paid term expires.
• No mid-term refunds. The period paid for remains the customer's.
• Leaving a yearly term early is possible as an exception, via a support request. The time used is then recalculated at the normal monthly rate — i.e. the annual discount is reversed — and the remainder is issued as account credit. No cash refunds are made.
• Credit may only be spent on the provider's services; it is not cashable.
• After termination, data and backups are deleted irreversibly.

6. Resources and limits

• Upgrades (CPU, RAM, disk) are available at any time and applied after payment.
• Disks cannot be shrunk — a technical limitation.
• Removal of an additional volume takes effect at the end of the period.
• Port-forwarding rules are limited to 50 per service.
• Traffic volumes are indicative; in cases of abuse (see §7) the provider may apply limits.

7. Acceptable use

The service must not be used for:

• unlawful activity, including distribution of copyright-infringing material
• sending spam, unsolicited bulk e-mail, or operating an open relay
• network attacks: DDoS, port scanning, brute force, unauthorised access attempts
• hosting malware, phishing pages or fraudulent payment pages
• any material related to the exploitation of children
• cryptocurrency mining and other sustained resource abuse affecting neighbouring customers
• any activity harming the provider's infrastructure or other customers

Consequences: in cases of serious or continuing violation the provider may suspend the service without prior notice. No refunds are made in such cases. Where possible the customer is given a reasonable period to remedy the issue.

Abuse reports are accepted at the official contact address and are investigated.

8. Customer data and responsibility

• Everything inside the VM — operating system, software, configuration and data — is the customer's responsibility.
• The provider's backup service does not replace the customer's own backups. Critical data must additionally be backed up by the customer.
• The provider accesses customer data only where technically necessary (fault resolution, customer request) or where legally required.

9. Personal data

The provider processes data necessary to deliver the service (name, contact details, payment records, technical logs). Data is disclosed to third parties only on lawful request or where necessary to deliver the service.

Detailed rules will be set out in a separate Privacy Policy.

10. Changes to the service

• The provider may improve the technical composition of the service.
• Price changes apply to existing services with at least 30 days' notice; a customer who does not accept them may cancel at the end of the period.
• If the service is discontinued entirely, at least 60 days' notice is given and the unused period is credited.

11. Disclaimer of warranties

The service is provided «as is». The provider does not warrant that the service fits the customer's particular purposes. The only measurable commitments are those stated in the SLA.

12. Limitation of liability

The provider's liability is limited to the credit compensation defined in the SLA and shall in no case exceed the amount paid for that service during the last three (3) months.

The provider is not liable for lost revenue, business interruption, third-party claims, damages arising from loss of customer data, customer error, or failures of third-party services.

13. Force majeure

Neither party is liable for failure to perform obligations due to circumstances beyond its control (natural disaster, power or transit provider outage, decisions of state authorities, large-scale attacks).

14. Governing law and disputes

These terms are governed by the law of the Republic of Azerbaijan. Disputes are resolved primarily through negotiation; failing that, they are referred to the courts of to be added once the company registration is complete.

15. Changes to these terms

• These terms may be updated; every change raises the version number.
• Changes that restrict customer rights are announced at least 30 days in advance by e-mail.
• When a new version takes effect, the customer may be asked to re-accept it in the portal. Without acceptance the service may be discontinued at the end of the period.
• Every acceptance is recorded by the portal: version, date, IP address and the digital fingerprint (SHA-256) of the accepted text.

16. Contact

• Support: the ticket system inside the portal
• Official e-mail: [email protected]
• Registered address: to be added once the company registration is complete